ABOUT US: 

At Witchmount Estate, we pride ourselves on being a vibrant and forward-thinking events venue committed to delivering extraordinary experiences for our clients and their guests. We are currently in search of a skilled and seasoned Event Operations Manager to become an integral part of our team, overseeing operations at our distinctive event space, which caters to weddings, social gatherings, and conferences.

We are looking for an individual who is deeply passionate about providing unparalleled hospitality to guests and is dedicated to maintaining the highest standards at our venue. If you are enthusiastic about creating memorable events and ensuring the best possible service, we invite you to join us in our pursuit of excellence.

As a Hospitality Operations Manager, your primary role is to oversee and manage the daily operations of our hospitality venue. 

ABOUT YOU 

• You are an inspirational leader with a genuine passion for hospitality.
• You have attention to detail, exceptional customer service skills and are dedicated to getting your hands dirty when required to ensure the team feel supported. 
• As a true professional, you lead by example, foster growth, and inspire through your mentorship. Your self-motivation, tempered confidence, and commitment to personal presentation make you an exceptional candidate. 
• With your critical and creative thinking abilities, you continuously find new ways to deliver exceptional customer experiences. 
• Your high-level revenue and cost management skills and dynamic multitasking abilities across various areas of the business will set you apart. 
• You will lead and motivate a team of event staff, ensuring they are well-trained and equipped to deliver exceptional service.
• You are passionate about fostering a positive and collaborative work environment.

EXPERIENCE AND SKILLS

• Proven experience in event operations and management.
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.
• Assist in managing forecasting and budgets across beverage, food, and staff costs.
• Implement, execute, and uphold outstanding levels of service, setting a benchmark for the team.
• Ensure compliance with liquor licensing, council regulations, food handling, and OH&S regulations.
   

ADDITIONAL JOB OUTCOMES

Operations Management: Oversee day-to-day operations, ensuring that all departments and functions are functioning effectively and efficiently.

They monitor key performance indicators, analyse operational data, and implement improvements to enhance productivity and profitability.

Strategic Planning: Responsible for setting the overall strategic direction of the organisation. This involves analysing market trends, identifying opportunities for growth, and developing long-term plans to achieve organisational goals.

Staff Management/Team Leadership: Responsible for providing leadership and guidance to the management team and employees.They will establish a positive work culture, set performance expectations ,and foster a collaborative environment.They also recruit, hire, train, and develop employees, and will be involved in performance evaluations and disciplinary actions.

Risk Management: Identifying and managing risks that could affect the organisation’s success.This may involve assessing potential risks, implementing risk mitigation   ensuring compliance with legal and regulatory requirements.

Health and Safety Compliance:Ensure compliance with health, safety, and sanitation regulations. Implement and enforce standard operating procedures to maintain a safe and secure environment for guests and staff.

Quality Control: Conduct regular inspections and audits to assess the quality of services and facilities. Identify areas for improvement and implement corrective measures to maintain high-quality standards. Prepare and manage budgets for operational expenses, including labor costs, supplies, and maintenance, and ensuring compliance with health, safety, and sanitation regulations.

Marketing and Sales:Collaborating with the marketing and sales teams, you’ll contribute to the development and execution of marketing strategies to attract customers and increase bookings. This may involve participating in promotional activities, monitoring market trends, and analysing customer feedback.